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Frequently asked questions

How do I get quotation?


Please email us at mdk@mdk-dental.com or add us on your whatsapp(+821063347340)




How long is the warranty period?


MDK provides the end customer with a warranty of proper function and guarantees zero defects in respect of material and processing for a period of 12 months from the date of the invoice, subject to the following conditions: In case of justified complaints, MDK will honour its warranty with a free replacement or repair. Other claims of any nature whatsoever, in particular with respect to compensation, are excluded. In the event of default, gross negligence or intent, this shall only apply in the absence of mandatory legal regulations to the contrary. MDK shall not be liable for defects and their consequences that have arisen or may arise from natural wear, improper handling, cleaning or maintenance, non-compliance with operating, maintenance or connection instructions, calcination or corrosion, contaminated air or water supplies or chemical or electrical factors deemed abnormal or impermissible in accordance with MDK's instructions for use or other manufacturer's instructions. The warranty granted does not usually extend to lamps, light conductors made of glass and glass fibres, glassware, rubber parts, and the colourfastness of plastic parts. All liability is excluded if defects or their consequences originate from manipulations or changes to the product made by the customer or a third party that is not authorised by MDK. Warranty claims will only be accepted if the product is submitted along with proof of purchase in the form of a copy of the invoice or note of delivery. The dealer(customer), purchase date, type, and serial number must be clearly evident from this document.




Can I repair the handpieces myself?


Yes, you can! The basic tools such as a special head opener is provided with the handpieces. We can also provide you with simple videos to fix a few typical issues. But keep in mind that if you try to forcibly disassemble, try to repair through 3rd party parts and fail, you won't get a warranty.




Any other questions?


Please email us at mdk@mdk-dental.com or add us on your whatsapp(+821063347340)!





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#618, Ilsan-techno-town, Ilsanro 138, Ilsandong-gu, Gyeonggi-do, South Korea

Tel : 82-31-906-5601

Fax : 82-31-906-5600

E-mail : mdk@mdk-dental.com  

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